Customer Service/FAQ

QUESTIONS? Please feel free to email us with your questions and comments. We will be more than happy to answer any of your questions or help you place your order.

Shipping & Delivery Attn: APO Shipments. Please call us to place your order if shipping to an APO address. We will calculate exact hipping rates for you. Shipping charges are now calculated for each shipment individually. To calculate your shipping charges, add items to the shopping cart and enter your country and zip code in the shipping estimator located on the shopping cart page. We use real time shipping calculations for both US and international shipments to save you more money. If you have any questions about shipping, please contact us. We ship all items out the next business day via the method you chose.
Estimated FedEx Ground transit times calculated a day after you order.

fedex map

Return Policy
If you are not satisfied with the merchandise you have received, you may return the unused product(s) for store credit, exchange, or a full refund within 30 days of the purchase date.
Once we have received and approved your returned product(s), you can expect to receive a full refund to your credit card within 7 to 10 business days. Please allow up to 30 days for this refund to visible on your credit card statement.
Returns and exchanges are accepted for products that HAVE NOT BEEN OPENED, WORN, WASHED, ALTERED, VIEWED, or RIDDEN.
Custom assembled complete skateboards cannot be returned, including skateboard decks that have grip tape applied to them.
Pre-assembled completes may be returned.
Skateboard decks that are broken by improper foot placement or misuse cannot be returned.
Manufacturer and workmanship defects, such as delaminating and warping, must be handled directly with the brand manufacturer.
Please note: Items designated as CLEARANCE are non returnable.

Return Instructions
To return an item for store credit, exchange, or full refund, please email or call (910) 632-0013 for Return Authorization and return instructions.
In order to serve you in the fastest, most efficient manner, please provide us with a copy of your invoice or your Billing Name, Order Number, Returned Item Description along with your reason for returning the product.
Ship the item(s) back per the return instructions you receive.
Returns are processed within 72 hours after we receive the returned products. Shipping charges are non refundable.

Ordering
You can order online 24 hours a day 7 days a week or by calling (910) 632-0013 M-F 8:30am-5:30pm EST. We have real time inventory on our site and all orders will be shipped out the following business day once your order has been placed. Rest assure, if we see any orders that do not have components that work well together, we will notify you before your products are shipped. If you should have any questions about products or compatibility, please do not hesitate to call our toll-free number or click on the Live Chat link in the main menu bar so we can help better serve you.
Payment, Pricing & Promotions
Payment for orders is made when you check out. We do our best to give you the best prices online for skate products. Prices are non negotiable. We run promotions all the time but the promotion prices are only good during the time the promotion is running.

Viewing Orders
To view orders you must log into the account you created during your checkout process and click on the order history link. To track your order, click on the track order link at the top of your account page. Tracking emails will also be sent after your order ships regardless if you create an account or not. If you did not create an account you cannot view your order history or track orders from our site. You will need to contact us for information regarding your order information.

Updating Account Information
If you need to update your account information, you can log in and make edits at anytime. Please make sure all your billing and shipping information is correct when you begin your checkout process. If you need to change your order information after your order has been placed, please call us directly so that we can accurately update and modify your order.

Privacy & Security
You can use Visa, MasterCard, Discover, American Express card or PayPal for all of your purchases in a 100% safe and secure environment using Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) with your privacy protected. All Credit Cards transactions are processed through our secure payment gateway; or, if you choose, you may process your card through PayPal. You also have the option to check-out using the send payment method via mail for money orders or checks.
We also buy products online so we know how important a 100% safe shopping environment is, and we guarantee to always maintain a 100% safe shopping experience for you!

Privacy Policy
360 Boardsports LLC has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at info@360skate.com with your request. We do not store any type of credit card information.

Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at info@360skate.com with the details of your request. If you wish to contact us further, please find complete contact information on our Contact Us page.